HELP, SIMPLIFIED

Good questions.
Clear answers.

Find practical information about Peony products, ordering, delivery and support.

Search questions

Products

Which hairline powder shade should I choose?

Choose Natural Brown, Dark Brown or Natural Black closest to the surrounding hair. Compare product photographs; the finish varies with starting hair colour and the amount applied.

Is hairline powder permanent hair dye?

No. It provides temporary cosmetic colour coverage. It is not permanent hair dye or a hair-growth treatment.

What is included with the lavender compact?

Each compact includes a built-in mirror and mini sponge. Select Each for one compact or Pack of 2 for two.

Is the blending brush included with every product?

The standalone brush is sold separately. The Signature Set includes a free brush; the powder-and-brush pairing includes both products. Check your selected listing before ordering.

Orders & delivery

Which payment methods are available?

Peony lists Cash on Delivery, Easypaisa, JazzCash, bank transfer and debit card payments. Available options are shown at checkout.

How much does shipping cost?

Standard shipping within Pakistan is Rs. 200. Orders over Rs. 3,000 qualify for free shipping; the current FAQ specifies Rs. 3,000.01 or more. Your applicable charge is shown at checkout.

When will my order arrive?

Processing takes 1–2 business days, Monday–Saturday excluding public holidays. Delivery estimates after dispatch are 2–3 business days for major cities, 3–5 for other cities and 5–7 for remote areas. Courier or seasonal delays may affect these estimates.

How can I track my order?

Use the tracking details sent to your registered email or phone after dispatch. Contact Peony on WhatsApp at +92 326 3445555 if you need help.

Returns & support

How do I report a damaged, incorrect or missing item?

Contact Peony within 24 hours of receiving your parcel. Provide your order number, details of the issue and a clear, continuous unboxing video that shows the parcel label and product condition. Claims without an unboxing video are not accepted.

Can I return an opened or swatched product?

Products that have been used, swatched or damaged through mishandling are not eligible for return or exchange. Claims are reviewed against Peony’s Returns & Exchange Policy.

What happens if a paid product is out of stock?

Peony’s support team will contact you for the details needed to arrange a monetary refund, which is issued within 48 hours after confirmation.

How do I contact support?

Email sales@peony.pk or use WhatsApp at +92 326 3445555. Support hours are 10:00 AM–6:00 PM.